Frequently Asked Questions

Everything you need to know about bringing modern design into your home.

What is the typical delivery timeframe for furniture items?

Standard furniture delivery usually takes 7-14 business days. For larger items requiring white-glove service, our logistics team will contact you within 48 hours to schedule a specific delivery window.

Do you offer international shipping?

Currently, Design Store ships to the contiguous United States and Canada. We are working on expanding our international shipping options in the near future.

What is your return policy for home decor?

We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Are the materials used in your products sustainably sourced?

Sustainability is a core value at Design Store. We prioritize partners who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view order updates by logging into your account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm for qualifying purchases.